Tempo Academic Coaching:

Tempo Coaching: Tech Support

Our Tempo technical support team can assist with general technical support questions about your classroom and portal Monday through Friday 8a - 9p EST including holidays. Representatives are available to help by phone at (855) 639-5499 or by clicking the chat icon in your portal.

Student can check out the Walden University Technical Policies and Requirements in the Student Handbook.

All passwords must be at least 15 characters long. There are no complexity requirements such as capital letters, numbers, or symbols. Consider the following for ideas:

• Lyrics from your favorite song
• A line from your favorite poem
• A line from your favorite movie
• A phrase that is easy to remember

Students can be actively working on up to 3 Competencies at a time. If you have not reached your maximum number of competencies, then try the following:

• Use incognito mode or a private tab to access the site. For directions: Google chrome or Firefox
• Clear your browser cookies and cache (Google or Firefox directions). Exit all instances of your browser, and re-open.
• Restart your computer

If these steps are unsuccessful, reach out to Tempo Technical Support Monday through Friday 8am - 9pm ET including holidays. Representatives are available to help by phone at (855) 639-5499.

If you are trying to change/swap out a currently active competency for another one, please reach out to your Academic Coach for assistance.

Your Tempo portal and learning management system work best in Google Chrome or Mozilla Firefox.  Make sure to use either of these browsers to complete work in the program.

Clearing the cache and cookies in a web browser can help resolve issues with a website by deleting saved data in the browser that is no longer needed. It can also help improve website load times if the cache is large.

Each browser has unique instructions for clearing the cache and cookies. Instructions for the versions you should be using for your MyTempo Portal and classroom are listed below.

• Chrome: Clear Cache and Cookies (Google Support)
• Firefox: How to Clear the Firefox Cache (Mozilla Support)

If you need further assistance, please reach out to Tempo Technical Support Monday through Friday 8am - 9pm ET including holidays.  Representatives are available to help by phone at (855) 639-5499.

How to take a screenshot will depend on the device you are using.  For instructions, please visit Take a Screenshot.

Remember, for a screenshot to be helpful to troubleshoot technical issues you are having, please make sure to include your browser’s web address bar and any error messages you are encountering.

You can reach our Tempo technical support team Monday through Friday 8am- 9pm ET including holidays. Representatives are available to help by phone at (855) 639-5499.

1. Log in to your MyTempo Portal: myTempo.waldenu.edu
2. Click on Walden Email on the top right
3. From your Walden email, click on the nine-dot icon next to Outlook, and click on “Microsoft 365”
4. Click on Install Apps, and select Microsoft 365 apps

For further information about how to use Office 365 and download Microsoft Office onto your computer, please review: Office 365 and Download Instructions

Our Tempo Technical Support team can also assist you with this Monday through Friday 8am - 9pm ET including holidays. Representatives are available to help by phone at (855) 639-5499.

Microsoft support offers information about how to add audio to a PowerPoint presentation.

For additional resources on Microsoft Powerpoint, including how to add narration, please see the Academic Skills Center's PowerPoint Resources.

First, make sure to do the following:

• Use Google Chrome or Mozilla Firefox to access the site
• Verify that you are logging in at the correct location: myTempo.waldenu.edu

If you’ve previously bookmarked the site, delete your bookmark, and attempt to navigate to it again.

• Verify that the email address you are entering is correct and that you don’t forget the U in @waldenu.edu.   Please note that if you were a previous student in the course-based program, you will have received a new e-mail address for Tempo – please check the email account you used to apply to Tempo for your log in email address.
• If you’ve forgotten your password, click on “Can’t access your account?” to reset it

If you are still unsuccessful, try the following troubleshooting tips in sequence:

• Use incognito mode or a private tab to access the site. For directions: Google chrome or Firefox
• Clear your browser cookies and cache (Google or Firefox directions).  Exit all instances of your browser, and re-open.
• Restart your computer

If you’re still unsuccessful, contact our Tempo technical support team Monday through Friday 8am- 9pm ET including holidays.  Representatives are available to help by phone at (855) 639-5499.